Microsoft Word Training

Mail Merge from Start to Finish

Learn to create a Word mail merge data source, customize fields, build a form letter, insert merge fields, filter recipients, and complete personalized letters and envelopes.

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Overview

This lesson builds a complete mail merge workflow by creating a client data source, designing a personalized booking letter, filtering recipients, and merging the selected records into finished documents.

What You Will Learn

  • Explain the relationship between a main document and a data source.
  • Create a new mail merge recipient list.
  • Customize the address-list fields.
  • Add and enter client records.
  • Save and review the data source.
  • Create a form letter with date and merge fields.
  • Insert an Address Block and Greeting Line.
  • Insert individual merge fields within letter text.
  • Filter recipients using a deposit condition.
  • Merge selected records into individual documents.
  • Recognize how mail merge can also create personalized envelopes.

Before You Begin

  • Creating and saving Word documents
  • Formatting business letters
  • Working with fields, headers, and page layout

Why This Matters

Mail merge combines one reusable document with a structured data source, making it possible to create personalized letters, labels, envelopes, and email messages efficiently.

Plan Your Study

  • Start the mail merge and create a new recipient list.
  • Customize the field list and add travel-related fields.
  • Enter and save the client records.
  • Create and save the Booking Letter main document.
  • Insert the date, address block, greeting line, and individual merge fields.
  • Open the saved main document and reconnect to the data source.
  • Filter recipients to include only clients with deposits.
  • Complete the merge to individual documents.
  • Review the custom-envelope video for another use of the same data source.

Next step

Read the complete chapter.

The Learn tab contains the written lesson from Surviving Statistics.

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Written lesson

Learn Mail Merge from Start to Finish

Learn to create a Word mail merge data source, customize fields, build a form letter, insert merge fields, filter recipients, and complete personalized letters and envelopes.

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Mail Merge

Creating Main Documents and Data Files

The process of merging combines: a Data Source File and a Main Document. The Data Source contains information such as names and addresses. The Main Document contains everything in the document except data like the name and address of the recipient.

The result of a merge is usually several documents with different names, addresses or other information. Form letters are a good example of merged documents. In this exercise you will create both a data file and a form file and them merge the to create form letters.

▶
Video-Mail Merge in Microsoft Word Watch video
▶
Video-custom emails with Mail Merge Watch video

1. Click the Mailing tab in the MS Word ribbon.

⬇
Mail Merge - sample data file in Excel Format Open or download
⬇
Mail Merge - sample letter Open or download
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Printable Instructions - Mail Merge Open or download
Microsoft Word lesson screenshot MMStart

2. Next, click the Start Mail Merge tool and select Letters from the drop down list.

The next step is to inform Word what to use as the data for the letters you are creating. In this exercise you will create a new data source. You could use an existing data file created in Word, Excel or Access by choosing the Use an existing list option. In this example, we will create a data file in Microsoft Word.

Microsoft Word lesson screenshot MMNewList

3. Now, click the Select Recipients and choose Type New List… from the drop down menu.

Creating a data source

You will now see the New Address List dialog box. Here you can simply start filling in names and addresses. Or, you can modify the field list if you want to add or delete fields. The fields are the most basic element in a data source and are what you will put into the "blanks" in your form letters. When structuring your own data files, fields should contain one piece of information only. In other words, separate the first and last names as well as the City, State and Zip into separate fields. Doing so will allow you to easily select which data records will receive letters.

Customizing the field list

Word gives you a suggested field list. You can remove the fields you do not wish to use. You can also add your own fields. To remove or add fields, you will click the Customize Columns button. Word will then take you to the Customize Address List dialog box where you can modify fields.

Microsoft Word lesson screenshot MMCustomizeColumns

1. In the New Address List dialog box click Customize Columns.

You will now see the Customize Address List dialog box. Here you can add, delete or rearrange fields.

Microsoft Word lesson screenshot MMCustomAddress

2. In the Customize Address List, click on Title and then click Delete.

You will now be asked if you are sure you want to delete this field. If you answer Yes, your data source will not contain this field.

Microsoft Word lesson screenshot MMDeleteTitle

3. Answer Yes to remove the Title field.

Removing a field after you have already entered data could result in lost data, as this message is warning you.

4. Also remove the Company Name, Country or Region field from the field list.

When creating your own data files remember that you don't have to use every field in every form letter. You are leaving the email address so we can use MS Word’s merge feature to send out emails to customers.

Try to structure your data files so you can use them over and over with many different letters, envelopes or labels.

Adding Fields:

You can add your own fields to the data file. To add a field, click the Add button in the Customize Address List dialog box and then type the field name and click OK.

1. In the Customize Address List dialog box, click the Add button.

Microsoft Word lesson screenshot MMAddFieldBox

2. Type Destination in the Field name text box in the Add Field dialog box, and then click OK.

You should now see that field name added to the list of fields.

3. Add two more fields named: Deposit and Departure Date.

Word will allow field names to contain spaces. You may easily reorder the field names by using the Move Up and Move Down buttons.

Microsoft Word lesson screenshot MMNewFieldsAdded

4. Click OK after adding the new field names.

Now that you have determined and created the structure of your data source, the next step will be to fill in the information. Your data source can be dynamic, in that you will be able to add, delete and edit records in it in the future. You can do this by opening the data file in Word.

Microsoft Word lesson screenshot MMFirstRecord

5. Click in the first name column and then add the following Record in the first row. Use Tab to move from field to field. Adam Johnson Adam’s Anvils 2341 W. Syracuse Phoenix, AZ 94332 email: AdamJ99@gmail.com Use Bangkok as the Destination, $200 as the Deposit Amount and 6/1/28 as the departure date.

After entering a record, pressing the Tab key will take you to the next new, blank row. We are skipping phone numbers just to speed up the data entry process in this example.

6. Click the New Entry button and enter four more records with the data as follows:

Be sure to separate the information into the proper fields.

Microsoft Word lesson screenshot MMAllRecords

7. After entering the last record, click OK.

You will now see the Save Address List dialog box. Here you can name your data source.

Microsoft Word lesson screenshot MMSaveRecords

8. Save the data file as Clients when prompted to save the file.

At this point you are naming the data file. Your data source files are actually saved as Access files with an (*.mdb) file extension. You will be able to use this data file with other form documents if you wish. You will also need to save this file again after entering data records.

9. To make sure you have correctly entered all the records click the Edit Recipients List on the ribbon.

Microsoft Word lesson screenshot MMEditRecipients

You will now see the Mail Merge Recipients dialog box. The image shows the list expanded to show all the fields. Here you can easily choose which records will receive the letter with the checkbox to the left of each record.

10. Click OK to close the Mail Merge recipients list.

Creating the Main Document (the Form letter)

Now you will create the form letter. When you come to a location in the document where you need information from the data file, you will simply insert a merge field code. This code will cause Word to fill-in the blank with the information from that field in the data file. Each record in the data file, unless you specify otherwise, will have its own filled-in form letter.

1. Center and type the following:

No Fault Travel Agency 143 San Andreas Fault Line Hollister, CA 93992

2. Press (Enter) twice after typing the zip code. Then change the Alignment back to Left.

Using the Date Code

This is where you would like the current date to appear on the letter. However, if you type the date it will remain the same and this main document will only be good for that date. Instead, you would like a date that updates each time you perform a merge. To do this, you will use a Field code to insert the date.

4. Click the Insert Tab and then click Quick Parts and choose Field.

Microsoft Word lesson screenshot MMQuickParts

You should now see the Field dialog box. Here you will select a specific category to narrow down the list.

5. Choose Date and Time in the Categories list.

Microsoft Word lesson screenshot MMFieldCategories

6. In the Field names column, select CreateDate, if necessary, and then choose the third date format from the top and click OK.

You should now see the current date in the main document. Because you used the field code, each time you create form letters with this main document, this date will update.

7. Press (Enter) twice to move down the page.

At this place in the letter, you will place the name and address of the letter's recipient. This information will come from the data file. To do this you will need to insert field codes representing the fields from the data file you just created. Using the Mail Merge Wizard will make this very easy.

8. Click the Mailings tab again and then click the Address Block tool.

Microsoft Word lesson screenshot MMAddressBlock

The Insert Address Block dialog box displays several addressing options. It also shows a preview of the option you have selected.

9. Choose the fifth variation in the Insert Address Block dialog box and click OK.

You should now notice that Word inserted a merge code referring to the address block, formatted as you specified. When you merge, each record's complete name and address will appear at this location in the letter.

10. Press (Enter) twice to move down the page.

You are now ready for the salutation, or greeting line, in this letter.

11. Click the Greeting line tool in the Write & Insert Fields group.

Microsoft Word lesson screenshot MMGreetingLine

The Greeting Line dialog box allows you to specify exactly how you would like the greeting to appear and what fields from the data source you want to display.

12. Click OK in the Greeting Line dialog box to accept the defaults.

13. Press (Enter) twice to move down the page.

14. Begin the body of the letter by typing: Are you getting excited yet? Your trip to and then press (Space).

You have now come to a spot in the letter where you want to insert some information from the data source for each record. To do this you will have to insert an individual field.

15. Click the Insert Merge Field tool on the ribbon in the Mailings tab.

Microsoft Word lesson screenshot MMInsertMergeField

You should now see a complete list of individual fields in the data source. Here you can choose the field, or fields, you need in any place in the letter.

16. From the list of merge fields, select Destination.

17. Press (Space) and then type is almost here and then end the sentence with a period (.) and a space.

18. Create the rest of the letter as shown below. Insert a Merge field code for Deposit as indicated in the letter.

Microsoft Word lesson screenshot MMCompleteLetter

19. When done, save this as Booking Letter and close it.

Performing the Merge

After creating both a main document and a data source, you can now combine the two. By default, Word will create one form letter for each record in the data file. Since this is not always appropriate, you will learn in this lesson how to select certain records to be included in the merge.

The first step in performing the merge is to open the main document (form letter). You established a link between the main document and data source when you created the main document. Therefore, you won't need to specify the name of the data file to complete the merge.

1. Open Booking Letter and answer Yes when asked if you also want to open the database.

Word will now inform you that this document is linked to a database, the merge data file. Answer Yes to link the letter with the merge data file you created earlier.

2. If needed, click the Mailings tab on the ribbon.

The Mailings tab has some very useful tools. On this ribbon are options to select which records in the data source you want to include in the merge, and buttons to perform the merge to a new document, printer, fax or email.

Filtering Records

In this example, you do not want all records to get this letter. Sending this letter to someone who had not made a deposit would not be a good idea. You will use the filter option to choose only those records who have made a deposit.

Microsoft Word lesson screenshot MMEditRecipientsTool

3. In the Mailings tab, click the Edit Recipients List tool.

Microsoft Word lesson screenshot MMRecipientsList

You should now see the Mail Merge Recipients dialog box. Here you can select records individually with the check box beside each record. Or, as in the case for this letter, you can specify a certain condition to select records to include in the merge. You can do this by choosing the filter option. You access the filter option by clicking the drop-down list button to the right of each column’s heading.

4. Scroll right until you locate the Deposit field column. Then, click the drop-down list arrow to the left of this field to display the filter options.

Microsoft Word lesson screenshot MMFilterAdvanced

5. From the filter options for the Deposit field, click Advanced.

Microsoft Word lesson screenshot MMFilterRecords

6. Ensure the Filter Records tab is selected. Then, click the Field drop-down list arrow and choose Deposit.

7. Choose Greater than as the Comparison and type $0 in the Compare to text box. Click OK when done.

You have now told Word to exclude all the records in the data file that have not made a deposit. Word will only create letters for the records in the Client data file with a deposit. The Mail Merge Recipients dialog box displays the records that will be included in the merge.

Microsoft Word lesson screenshot MMFilterResult

8. Click OK to close the Mail Merge Recipients dialog box.

You are now ready to perform the merge.

Microsoft Word lesson screenshot MMFinish

9. Display the drop down list for the Finish & Merge tool and choose Edit Individual Documents.

When you merge, Word will create a new document that contains one page for each letter. One advantage of merging to a new document instead of clicking the Merge to Printer option is so that you can edit the individual merged documents if you want to.

Microsoft Word lesson screenshot MMNewDocument

You will now see the Merge to New Document dialog box. Here, Word is asking one more time which records you would like to include in the merge. Since you already filtered the records, you will not make any changes here.

10. In the Merge to New Document dialog box, ensure All is selected and then click OK.

You should now see a new document consisting of three pages. Each page is a completed letter for each client who has made a deposit.

Microsoft Word lesson screenshot MMResult

11. View the resulting merge documents, then close without saving.

Saving your changes will cause Word to save the filter you applied to the data file permanently. This means that the next time you display the list; you would only see those records with a deposit amount. To see all records again you would have to change the filtering on the data source.

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Apply what you learned

Practice Mail Merge from Start to Finish

Create a complete booking-letter mail merge using a customized recipient list, merge fields, recipient filtering, and individual merged documents.

Guided Practice

  • Begin a Letters mail merge and create a new recipient list.
  • Remove unused fields and add Destination, Deposit, and Departure Date.
  • Enter the client records shown in the lesson and save the list as Clients.
  • Create the Booking Letter main document.
  • Insert a CreateDate field, Address Block, and Greeting Line.
  • Insert Destination and Deposit merge fields into the letter body.
  • Save and reopen the Booking Letter.
  • Filter the Deposit field to include values greater than $0.
  • Finish the merge by choosing Edit Individual Documents.
  • Review the merged letters and close the result without saving.

Challenge Yourself

  • Use the same client data source to create personalized envelopes.
  • Create a second letter that uses different fields from the same data source.
  • Filter recipients by destination instead of deposit.
  • Sort the recipient list before completing the merge.
  • Use the supplied Excel file as an external data source.
  • Explain why fields should contain only one piece of information.

Check Your Understanding

  • Can you distinguish the data source, main document, and merged output?
  • Can you explain why first name, last name, city, state, and ZIP should be separate fields?
  • Can you identify the difference between Address Block and an individual merge field?
  • Can you explain how recipient filtering affects the merge?
  • Can you explain why merging to a new document can be safer than merging directly to a printer?

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Mail Merge from Start to Finish: Instructor Resources

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Instructor Resources

Classroom-ready objectives, teaching ideas, questions, and assessment materials for this chapter.

Learning Objectives

  • Explain the main document, data source, and merged output.
  • Create and customize a recipient list.
  • Enter, save, and review recipient records.
  • Insert Address Block, Greeting Line, and individual fields.
  • Filter recipient records.
  • Complete a merge to individual documents.
  • Extend the same process to personalized envelopes.

Prerequisite Knowledge

  • Creating and saving Word documents
  • Formatting business letters
  • Working with fields and page layout

Teaching Outline

  • Introduce the mail merge components.
  • Create and customize the recipient list.
  • Enter and save client records.
  • Create the Booking Letter.
  • Insert date and merge fields.
  • Save and reopen the main document.
  • Filter recipients by deposit.
  • Complete and review the merge.
  • Connect the workflow to personalized envelopes.

Key Concepts

  • The data source stores variable information.
  • The main document contains fixed text and merge-field placeholders.
  • Each field should contain one type of information.
  • Address Block and Greeting Line are grouped merge elements.
  • Individual merge fields can appear anywhere in the document.
  • Filtering determines which records produce merged documents.
  • A single data source can support letters, labels, envelopes, and email messages.

Classroom Demonstration

  • Show how one data record fills all merge fields in Preview Results.
  • Compare a grouped Address Block with separate merge fields.
  • Apply and remove a recipient filter.
  • Use the same data source for a letter and an envelope.

Questions to Ask

  • Why should names and addresses be separated into multiple fields?
  • When should a recipient be filtered out of a merge?
  • Why might Edit Individual Documents be safer than printing directly?
  • How can one data source support several different merged documents?

Teaching Notes

  • The two requested videos are included in the main lesson page’s videos array so both appear in the Watch section.
  • The source content also referenced a custom-email video. The requested custom-envelope video is used in the converted Watch section.
  • Word versions differ in how new recipient lists are stored and may use newer data formats than those described in the source text.
  • The shared lesson-v4 configuration automatically adds Learn-tab advertisements.

Assessment Ideas

  • Create and save a customized recipient list.
  • Build the Booking Letter with all required fields.
  • Filter recipients correctly.
  • Complete and verify the merged documents.
  • Explain how the data source could create personalized envelopes.

Grading Rubric

CriterionPoints
Recipient list structured and entered correctly2
Main document and fields correct2
Letter content and formatting correct2
Recipient filter correct2
Merge completed and interpreted correctly2
Total10

Exam and Discussion Questions

Basic

  • Define data source, main document, merge field, and merged output.
  • Explain the purpose of Address Block and Greeting Line.

Applied

  • Create a personalized letter merge using a supplied data source.
  • Filter a merge to include only recipients meeting a stated condition.

Conceptual

  • Explain why data fields should contain one piece of information.
  • Explain how the same data source can create letters and envelopes.

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